Store
Policy

RETURN & REFUND POLICY

At MegaFone, we want you to buy with confidence. That’s why we offer clear, generous warranties and transparent policies.

1. No Returns Once Purchased

• All sales are final. No returns or refunds are offered after purchase, except where required by UK consumer law (e.g., faulty or misdescribed goods).

• You are welcome to visit our Canterbury store to see, test, and try products before buying.

2. Warranty Coverage

We provide a 5-year warranty on all phones, laptops, and tablets. This covers manufacturing defects and internal hardware faults under normal use.
All accessories — such as cables, chargers, adaptors, and cases — come with a 1-year warranty covering manufacturing defects.

Please note: Our warranty does not cover any damage caused by the customer, including drops, screen cracks, outer body damage, liquid damage, or wear and tear on accessories.

3. Warranty Claim Requirements

• Customers must present a valid receipt to claim warranty service.

• Warranty claims must be made in person at our Canterbury store.

4. Repairs

• Our No Fix, No Fee promise applies to all repair services — if we can’t fix it, you don’t pay.

• Repair warranties are separate and will be explained at the time of service.

We’re here to keep your devices working for years — just keep your receipt safe, and we’ll take care of the rest.